FREQUENTLY ASKED QUESTIONS

Frequently asked questions

1. What are the borders on each print?


32 x 32 cm square: image size is 230 mm x 230 mm with internal border of 45/45/45/45 mm (left/top/right/bottom). 30 x 40 cm square: image size is 210 mm x 210 mm with internal border of 90/100/45/45 mm (left/top/right/bottom). 30 x 40 cm rectangle: image size is 310 mm x 220 mm with internal border of 40/45/40/45 mm (left/top/right/bottom). 40 x 50 cm square: image size is 310 mm x 310 mm with internal border of 45/95/45/95 mm (left/top/right/bottom). 40 x 50 cm rectangle : image size is 310 mm x 410 mm with internal border of 45/45/45/45 mm (left/top/right/bottom). 50 x 70 cm square: image size is 410 mm x 410 mm with internal border of 45/140/45/150 mm (left/top/right/bottom). 50 x 70 cm rectangle: image size is 410 mm x 610 mm with internal border of 45/45/45/45 mm (left/top/right/bottom). 70 x 100 cm square: image size is 610 mm x 610 mm with internal border of 45/170/45/220 mm (left/top/right/bottom). 70 x 100 cm rectangle: image size is 610 mm x 910 mm with internal border of 45/45/45/45 mm (left/top/right/bottom).




2. When will my order been shipped?


We aim to dispatch all orders within 3 days of receipt. Once your print has been made, it will be safely packed in acid free tissue and prepared for dispatch.




3. How may I track my package?


You will receive an email with tracking information for your items. Our standard UK service is Royal Mail business post. This is not a tracked service. We can also send your packages via Special Delivery in the UK, or via International Tracked in Europe and the Rest of the World. These are fully tracked and insured services (delivery confirmations for international orders are subject to the availability of local mail services in the destination country). We also regularly use UPS and FedEx to ship prints around the world.




4. What are delivery options and times for my order like?


  • 48hr Royal Mail Tracked & Signed For Insurance included
  • 48hr Royal Mail
  • Special Deilvery Insurance included
  • Courier* Next working day
  • EU Tracked Up to 5 working days
  • International Tracked Up to 10 working days
Note: *UK Courier pricing based upon one 10kg package, for larger orders please contact us for further information. All Special Delivery and Courier packages come inclusive of tracking and compensation. Turnaround time from print to dispatch is usually 3 working days or sooner. UK delivery is 48hr but this schedule may vary for more remote areas of the UK, offshore and international shipments. We ship where you tell us to ship. Please consider using a business address for easy rdelivery.




What printers, ink and paper do you use?


We print on certified bright white HAHNEMÜHLE 310GSM acid free matte paper. Our Giclée prints are known for their incredibly rich colour fastness and detail. We use specialist printers and archival quality, fade-resistant inks. We can also print on smooth, textured, glossy papers.
For bespoke choices please contact us.





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